From 19th February 2014, HP has announced that their customers will require a valid warranty, Care pack Service or support agreement in order to receive regular service updated for their ProLiant range of services.  Which basically means that the HP will be asking you for cash before you receive an update, they will, however, stay free for the customers that do have warranty or services agreements.

Customer choice

The service packs and updates are needed to patch bugs and security holes as well as providing support for new features and installing the latest versions of operating systems.

McCoy said the move was “in no way trying to force customers into purchasing extended coverage.  That is, and always will be, a customer’s choice” and that this decision “aligns with industry best practices and is the right decision for our customers and partners.”

Obliging customers to buy support to receive important updates isn’t standard industry practice, according to management consultant Lindsay Hill – although HP isn’t alone in shifting that way.

She has noted that Dell freely allows firmware downloads, and Cisco merely requires users to log in, although IBM has since January required “validation” before access to firmware is allowed.

Customers who already have a warranty or service agreement will not be required to pay for updates.

Need help?

For any further information on changes and how they may affect you, warranties and service agreements please call us now on 084 5241 5461We are here to help you.

Swift…Your Virtual IT, Telecoms & Cloud Partner.